To optimize Skype for Business media quality, Microsoft suggests the following network performance metrics targets or thresholds: MetricĪchieving and maintaining these numbers might be difficult for some, which is why Microsoft provides planning tools, and suggests Quality of Service (QoS) enforcement so that packets can travel through the network faster. Jitter: Average change in delay between successive packets.Packet Loss: Percentage of lost packets in a specified period of time that can cause audio cutout.Latency: Network propagation delay from point A to point B on the network.When we talk about quality with a voice application, there are three influential factors: To ensure excellent, not just good, real-time media quality, there must be sufficient bandwidth over the entire path that connects the network to Skype for Business Online. Meeting the Minimum Network Performance Requirements That’s why companies must zoom out to a bird’s-eye network view to get a comprehensive look at what contributes to the quality of the performance of applications like Skype for Business. When Skype for Business is a critical application for your business-for example, if your director of sales is trying to close a big deal-there are other metrics that become equally important. However, designing your Skype for Business deployment specifically to meet the minimum network requirements to achieve uptime isn’t the only thing that counts. Skype for Business has an uptime guarantee of 99.9%, which is just about as good as you can ask for in this era of SaaS and cloud apps, right? Dealing with about 8 hours of downtime a year doesn’t seem terrible.
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